Introduction
At Eson Maroc, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services:
-
Personal Information: When you make a reservation, or contact us, we may collect personal details such as your name, email address, phone number, postal address, date of birth, and payment information.
-
Booking Information: We collect details related to your reservations, including travel dates, vehicle preferences, pickup and drop-off locations, and any special requests.
-
Technical Information: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, pages visited, and time spent on our site.
-
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. For more details, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
-
Service Delivery: To process your reservations, manage your bookings, and provide customer support.
-
Communication: To send you booking confirmations, updates, and respond to your inquiries.
-
Improvement and Personalization: To analyze usage patterns, improve our website and services, and personalize your experience.
-
Marketing: With your consent, we may send you promotional materials, special offers, and newsletters. You can opt out at any time.
-
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:
-
Service Providers: We work with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These providers are bound by confidentiality agreements.
-
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and safety.
-
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
-
Access: You can request access to the personal data we hold about you.
-
Correction: You can request correction of inaccurate or incomplete information.
-
Deletion: You can request deletion of your personal data, subject to legal and contractual obligations.
-
Objection: You can object to the processing of your data for marketing purposes.
-
Data Portability: You can request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Eson Maroc
Email: contact@eson-maroc.com
Phone: +212 5 24 89 05 62
Address: Mohamed VI Avenue, in front of RAM, Ouarzazate.